“Where do I send my machine?”
Our address is: 22622 Lambert St, Suite 304, Lake Forest, CA, 92630 – we are open Monday through Friday, 10am to 5pm PST.
“When will I get my machine back?”
The current turnaround time is 4 to 8 weeks for warrantied repairs, and the same plus processing/payment time for unwarrantied repairs. Keep an eye on your email for communications from us as missing this may cause further delays!
“How do I pay for my repair after I’ve heard back from Bishop?”
Don’t pay until you hear from us! We’ll let you know the total – then, payment will be taken here: https://bishoptattoosupply.com/products/repair-credit
“Does Bishop cover shipping?”
We split the difference – you cover shipping it to us, we cover it on the way back.
“Will there be import duties if I am outside of the United States?”
Most likely not – but it depends on your local government and how they assess the shipment.
“Who can I reach out to for questions?”